Privacy Policy

1. Who We Are

MNT (MEINAITE) is the export brand of Hangzhou Chaohan Intelligent Equipment Co., Ltd, a CNC and laser cutting machine manufacturer based at No. 7 Qianshan Road, Yuhang District, Hangzhou, Zhejiang 311113, China. In this policy, “we”, “us” and “our” refer to this company, which is the data controller for information collected through this website.

2. Information We Collect

We only collect information you choose to give us and basic technical data needed to run the site:

• Inquiry details you submit through our forms, WhatsApp or email — such as your name, company, country, email address, phone number, and the material, application or message you send us.
• Technical and usage data — such as IP address, browser type, device information, pages viewed and referring links, collected through cookies and similar technologies.
• Communications — records of correspondence when you contact our sales or support team.

We do not intentionally collect sensitive personal data, and we do not buy personal data from third parties.

3. How We Use Your Information

• To respond to your inquiries and prepare quotes, specifications and sample-cut plans.
• To provide after-sales support, spare parts and technical service.
• To operate, maintain and improve our website and services.
• To send you information about our machines or exhibitions where you have asked us to or where permitted by law; you can opt out at any time.
• To comply with legal obligations and protect our rights.

4. Cookies and Tracking

Our website uses cookies and similar technologies to keep the site working, remember preferences and understand how visitors use our pages. You can control or delete cookies through your browser settings; disabling some cookies may affect how the site functions.

5. How We Share Your Information

We do not sell your personal information. We share it only as needed:

• With service providers (for example website hosting, email and analytics) who process data on our behalf under confidentiality obligations.
• With our authorized distributors or partners in your region (for example AVI Importações in Brazil) when this helps us respond to your local inquiry.
• Where required by law, or to protect the rights, safety and property of our company, our users or others.

6. International Data Transfers

We are based in China and our servers or service providers may be located in China or other countries. If you contact us from outside China, your information will be transferred to and processed in these locations. By contacting us you consent to this transfer.

7. Data Retention

We keep your information only as long as needed to answer your inquiry, provide services and support, and meet legal or accounting requirements. When it is no longer needed, we delete or anonymize it.

8. Data Security

We use reasonable technical and organizational measures to protect your information against loss, misuse and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access, correct, update or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent or opt out of marketing. To exercise these rights, contact us using the details below and we will respond within a reasonable time.

10. Third-Party Links

Our website may link to third-party sites (such as social media or exhibition pages). We are not responsible for the privacy practices of those sites; please review their own privacy policies.

11. Children’s Privacy

Our website and products are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date above. Please review it periodically.

13. Contact Us

For any privacy question or request, contact us:

• Company: Hangzhou Chaohan Intelligent Equipment Co., Ltd (MNT / MEINAITE)
• Address: No. 7 Qianshan Road, Yuhang District, Hangzhou, Zhejiang 311113, China
• Email: [email protected]
• Or use our contact page.